Hosted email outage
Email Business Continuity
Email disruption can quickly affect sales, support, operations, and customer communication. Continuity services provide a controlled alternative way to access and manage messages when the primary mail platform, local network, or planned migration is unavailable. This gives priority users a way to keep communicating while the underlying issue is resolved.
Continuity Scenarios
Continuity planning for keeping email available during outages, migrations, or service disruption.
Local server or connectivity failure
Migration or maintenance windows
Disaster recovery planning
Controls To Consider
Controls should be proportionate to risk, straightforward for users, and manageable by the team responsible for them.
Emergency mailbox accessMessage continuity and queuingInbound and outbound continuityIntegration with email security services
Keep communication moving during an outage
A continuity service is most useful when access, ownership, and communications are agreed before disruption occurs.
- 01
Prepare
Define who can access emergency mail, which domains are covered, and how the service is activated.
- 02
Operate
Give approved users a temporary way to send, receive, and manage priority communication.
- 03
Restore
Return to the primary service with messages and users reconciled through an agreed handover process.
Protection Outcomes
Important points to consider when reviewing this area for your organisation.
- Keeps communication moving
- Reduces downtime impact
- Supports disaster recovery
- Can pair with archiving and filtering